1. Listen actively.
2. Ask open ended questions.
3. Listen actively.
4. Did I mention listening actively?
One of the easiest ways to help a conversation get started and build is to listen and ask questions. To be an active listener try the following:
1. Look at the other person.
2. Really listen carefully and give all your attention to what the other person says rather than thinking about what you want to say next.
3. Nod or say uh-huh to indicate you are listening.
Open ended questions are formed by asking questions that can't be answered with a yes or no. Ask "What did you think about that?" rather than "I bet your really thought that was horrible." The open ended question will invite the other person to tell you more rather than answering yes or no.
Try these common sense ideas and you will be on your way to gaining a new understanding of other people. I wish you all the best as you begin mastering the art of communication.
Take care,
Guy
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